Shipping policy

Thank you for shopping with Divore. We are committed to delivering your orders safely and efficiently. This Shipping Policy explains our shipping methods, delivery timelines, shipping charges, tracking process, and other important shipping-related information.

1. Shipping Methods

We offer shipping through trusted courier and logistics partners to ensure reliable delivery.

Available shipping options may include:

  • Standard Shipping
  • Express Shipping
  • Cash on Delivery (COD) (if available)
  • Free Shipping on eligible orders

Shipping options available for your order will be displayed during checkout.

2. Order Processing Time

Orders are typically processed within 24-48 HOURS after payment confirmation.

Please note:

  • Orders are processed only on business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During peak seasons, sales events, or holidays, processing times may be longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation notification.

3. Delivery Timeframes

Estimated delivery times may vary depending on your location and the shipping method selected.

Typical delivery estimates:

  • Metro Cities: 3-7 BUSINESS DAYS
  • Other Locations: 7-14 BUSINESS DAYS
  • Remote Areas: 10-21 BUSINESS DAYS

These delivery timelines are estimates and are not guaranteed.

Actual delivery times may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

  • Delivery location
  • Order value
  • Product weight and dimensions
  • Selected shipping method

Examples:

  • Standard Shipping: [SHIPPING COST]
  • Express Shipping: [EXPRESS SHIPPING COST]
  • Free Shipping: Free delivery on eligible orders above [MINIMUM ORDER VALUE]

Any applicable shipping charges will be displayed during checkout before payment is completed.

5. Tracking Information

Once your order has been shipped, we will provide tracking details via:

  • Email
  • SMS
  • WhatsApp (if applicable)

Tracking information may take 24-48 HOURS to become active after shipment.

Customers can use the provided tracking number to monitor the status of their shipment through the courier partner's website.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Transportation disruptions
  • Courier service delays
  • Incorrect or incomplete shipping addresses

If your order is delayed beyond the estimated delivery timeframe, please contact us at divore.in@gmail.com and we will assist in tracking your shipment.

Divore is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply.
  • Orders may be returned to us by the courier partner.

Please contact us immediately if you notice an error in your shipping information after placing an order.

8. Lost, Damaged, or Missing Packages

If your package arrives damaged or appears to be lost in transit:

  • Contact us within [NUMBER OF DAYS] of the expected delivery date.
  • Provide your order number and any supporting photographs if applicable.

We will work with the courier partner to investigate the issue and determine an appropriate resolution.

9. International Shipping

[INTERNATIONAL SHIPPING AVAILABLE / NOT AVAILABLE]

If international shipping is available:

  • Delivery times may vary by destination country.
  • Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by local authorities.
  • International delivery estimates may range from 7-21 BUSINESS DAYS or longer depending on customs processing.

We are not responsible for delays caused by customs clearance procedures.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Business Name: Divore

Email: divore.in@gmail.com

Website: www.divore.in

Business Address: Hyderabad

We will do our best to assist you and ensure a smooth delivery experience.