Refund policy

Thank you for shopping with Divore. We want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions for returns, refunds, exchanges, and how we handle damaged or defective products.

1. Return Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

  • The return request must be made within 4 days of receiving the product.
  • The item must be unused, unworn, and in its original condition.
  • All original tags, labels, packaging, and accessories must be included.
  • The product must not show signs of damage caused by misuse, improper handling, or normal wear and tear.
  • Proof of purchase, such as an order confirmation or invoice, may be required.

We reserve the right to reject returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must initiate a return request within 4 days from the date of delivery.

Return requests submitted after this period may not be accepted unless required by applicable law or approved at our discretion.

To request a return, please contact us at divore.in@gmail.com with your order details and reason for the return.

3. Refund Process and Timing

Once your returned item is received and inspected:

  • We will notify you of the approval or rejection of your refund request.
  • If approved, the refund will be processed to the original payment method used for the purchase.
  • Refunds are typically processed within 7 working days after approval.
  • Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Shipping charges, if any, may not be refundable unless the return is due to our error or a defective product.

4. Exchange Options

We may offer exchanges for eligible products in the following situations:

  • Wrong item received
  • Damaged product received
  • Defective product received
  • Size or variant exchange (subject to availability)

Exchange requests should be submitted within 4 days of delivery.

If the requested replacement item is unavailable, we may offer a refund or store credit, as applicable.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within 4 days of delivery.
  • Email us at divore.in@gmail.com with your order number and clear photographs or videos showing the issue.
  • Do not discard the product or packaging until the issue has been reviewed.

After verification, we may offer:

  • A replacement product
  • An exchange
  • A full refund, depending on the circumstances

We aim to resolve such cases as quickly as possible to ensure customer satisfaction.

6. Non-Returnable Items

For hygiene, safety, customization, or other reasons, certain products may not be eligible for return or exchange.

Examples may include:

  • Personalized or customized products
  • Gift cards or vouchers
  • Perishable goods
  • Intimate or hygiene-sensitive items
  • Products marked as "Non-Returnable" on the product page
  • Items returned without original packaging or accessories

Please review product descriptions carefully before placing your order.

7. Return Shipping Costs

Return shipping costs are handled as follows:

  • If the return is due to a damaged, defective, incorrect, or faulty product, Divore may cover the return shipping cost.
  • If the return is due to a change of mind, incorrect selection by the customer, or other customer-related reasons, the customer may be responsible for return shipping charges.

Any applicable return shipping instructions will be provided during the return approval process.

8. Cancellation Policy

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation may not be possible and the order will be subject to this Return and Refund Policy.

For cancellation requests, please contact divore.in@gmail.com as soon as possible.

9. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Business Name: Divore

Email: divore.in@gmail.com

Website: www.divore.in

Business Address: hyderabad

We are committed to providing a fair and transparent return experience and will do our best to assist you promptly.